Unhooked — Support

A tracking and coping tool for quitting vaping. Last updated: 12 November 2026

Questions people actually ask

I picked the wrong start date in onboarding.

Settings → Start date. Move it to the right day; everything you have logged stays.

My pods-per-week or price was wrong.

Settings → Your numbers. Change either and press Save. The money figures and the widget update immediately.

I marked a slip by mistake.

Right after logging it there is an Undo button on the same screen. After that screen closes, the logged day stays, because the app keeps your total instead of rewriting history. Settings → Delete everything starts over if you want a clean file.

I bought Pro on another phone.

Settings → Pro → Restore purchases. The purchase is tied to your Apple ID, not to this device.

Pro is not showing up after I paid.

Close and reopen the app, then Settings → Pro → Restore purchases. If it still does not appear, email the address above with the date of purchase.

The widget is out of date.

It refreshes at the next round hour and again at midnight, when the day count changes. Opening the app also refreshes it.

Where is my data?

In one file on your phone. There is no account and no server, so there is nothing to log into and nothing to sync. Deleting the app deletes the data.

Can I get my history out?

Yes, with Pro: Progress → Your history as a file → Export. It creates a CSV you can open in Numbers, Excel or anything else. The file leaves through iOS's share sheet, not through us.

Does it work without internet?

Everything works without internet, including after a reinstall, as long as you have restored your Pro purchase.

Reminders do not arrive.

Check iOS Settings → Notifications → Unhooked, and make sure reminders are on inside the app (Settings → Reminders). The app sends at most one notification a day.

I want a refund.

Refunds are handled by Apple, not by the app: reportaproblem.apple.com. If something in the app is broken, email me first and I will try to fix it in an update.

Not medical advice

Unhooked is a tracking and coping tool. It shows general information about withdrawal, drawn from public health sources, and makes no treatment claims. It is not a substitute for a doctor or a quit line.

If you feel unsafe or very low, please talk to a doctor or a local crisis line. If withdrawal is hard, a doctor can tell you what is available where you live.

Privacy

The app collects nothing. The full policy is at chuhung.net/unhooked/privacy.